If you wish to change address or phone, you can connect us on support@lakmeindia.com / call us on 1800-313-9293. If your order is not shipped, our team shall make the necessary changes. You cannot change the address once the order is shipped.
You can review the status of your orders by visiting the "Order History" tab in your "My Account" page and you can instantly see the status of a specific order and all your past orders. Once the order is shipped, the order will have a 'shipped' status. You can track in detail through the tracking details shared on your registered phone number.
You can track all your orders from the 'Order History' option under 'My Account'. If your most recent order is not showing after successful payment, please do not worry and contact us on support@lakmeindia.com / call us on 1800-313-9293.
In case of any concern with delivery of your order, you can contact us on support@lakmeindia.com / call us on 1800-313-9293.
There are no separate cancellation charges
Follow the below mentioned steps if you wish to cancel an order that has been shipped but has not yet been delivered. -Please do not accept the delivery of the order -We will refund your money within 48 business hours after we receive the product(s) back and verify its packaging/condition, -An update will be communicated to you via email.
Cancellation of Orders Cancellation before Shipment: To cancel an order before it is shipped, write to us on support@lakmeindia.com or call us on 1800-313-9293. Cancellation after Shipment but not delivered: In case you wish to cancel your order, Kindly do not accept the delivery of the order which has already been shipped, the refund shall be initiated after we receive the shipped products back and verify the condition of the products. we will refund your money within 24-48 business hours. An update will be communicated to you via email.
The status of the refund will be shared through an email to you by our team. In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our end.
For payments done through credit/debit cards or net banking or Wallet, the refund will be processed to the same source of account from which the payment was made within 48 business hours post receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
Just click on "Account" icon on the top-right hand corner of the page and click "create an account". Fill in your Name, Email ID & Address. And, it's done!
You have an option of default address, which you can select while placing an order and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order.
When signing in you can click on the forgotten password link below the sign up area.
You will be redirected to a new page where you will be instructed to fill in your registered email address.
You will receive an email with a
link to reset password.
Please refer Unilver Privicay Policy for the way we deal with and handle your personal information
Lakmé offers you multiple ways to pay securely.These include:
- Debit and Credit Cards
- Net banking
- Wallets
- UPI
- Cash on Delivery
We use the 3D Secure payment gateway for card payments and the RAZORPAY payment gateway for netbanking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Lakmé are processed in an extremely secure environment.
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